Client Service Focus

Developing the Next Generation of Rainmakers Client Service Focus Nothing is more critical to any law firm’s success than having clients who perceive they are receiving valuable services. Those clients come back, find ways to give other work to the firm and speak highly of the firm when asked by others. How can that relationship be developed? First, there must be a clear understanding of the client’s needs. Second, the lawyers must ask the right questions, listen beyond the responses, offer effective solutions, and deliver exceptional results. Third, the firm must focus on providing extraordinary service. To do so requires every person in the firm to be focused on service because everyone who comes in contact with the client affects the client’s perception of the firm and their relationship with the firm. Based on my experiences and what I have read, here is a list of things I believe clients value: How well are you doing on each of the items above? Are there others that should be considered?   I practiced law for 37 years developing a national construction law practice representing some of the top highway and transportation construction contractors in the US.